Supervisor’s Toolkit


In addition to the regular ERAPPA Annual Conference in Atlantic City, NJ, which runs Sunday, September 21, through Wednesday, September 24, 2014, NJAPPA is pleased to offer APPA's Supervisor's Toolkit Program starting Friday, September 19, and continuing through Tuesday, September 23. Cost for the program, including portions of the Conference is $800.

This is an intensive 4.5 day program, separate from the Conference, which, will allow Toolkit participants to also take advantage of the exhibit hall and many of the entertainment activities that are part of the full conference, including the Monday night event (tickets purchased separately) and the Tuesday night banquet (included in the registration fee).

Since this program spans five days, participants will NOT be able to attend the ERAPPA 2014 educational sessions / tours that occur during the day on Monday and Tuesday. However you will be able to attend the Sunday Grand Opening celebration and both the keynote and plenary speaker sessions.

The Supervisor's Toolkit: Nuts and Bolts of Facilities Supervision is a program designed and developed by APPA for the purpose of training and developing supervisors and managers in a facilities environment. The content provides a strong foundation for new or less experienced supervisors, yet it also benefits all levels of supervisors, managers and directors who have never had formal supervisory training or who may benefit from a refresher course. The training will be facilitated by two qualified APPA master trainers.

All participants will be provided with an official Toolkit Participant Guide and handouts for their use and to keep. Those who complete the entire 5 day program will be issued a Certificate of Completion and 3.0 Continuing Education Units (CEUs) will also be provided by APPA. Class size is limited and registrations will be accepted on a first come, first served basis. Details of the program are listed below:

Course Description

The educational facilities workplace has been transformed in recent years by a variety of forces. Intense competition, advancing technology, changing values, and a global economy have created new possibilities as well as challenges. This transformation is changing the nature of management and the roles of supervisors.

Supervisors must develop a systematic approach toward organizing, managing, motivating, and meeting customer expectations. The traditional role of the supervisor/manager is no longer adequate. The new business environment demands leadership.

Module 1: Supervision — What Is It?

Learn to define effective facilities supervision; identify the roles and responsibilities of supervisors; and understand four key functions of supervision.

Module 2: It's More Than "Adminis-trivia"

Learn to understand the supervisor's role in administering organizational policy and procedures; recognize the legal considerations in the facilities environment; and gain an awareness of resource management.

Module 3: Communication — Let's Talk!

Identify barriers to effective communication; demonstrate communication skills; and understand your role in the communication process.

Module 4: If It Weren't for the People

Understand the importance of developing and maintaining effective relationships with others in the workplace; examine the different types of relationships that exist in the workplace; and identify strategies and skills for improving relationships with others.

Module 5: Motivation and Performance

Identify methods of training and developing employees; ascertain methods of positive reinforcement; and understand the importance of performance management and evaluation.

Module 6: Customer Service Triangle

Learn to create a basic understanding of the three major aspects of customer service process, experience, and recovery; examine the role of the supervisor in customer service; and help participants identify areas for improvement in service delivery in their organizations.

Module 7: Leadership — Tools for Success

Master techniques to understand critical elements of leadership; transition from managing, to managing and leading; and understand your own preferred leadership style.